Experience
Remote, Germany
Distribusion Technologies
2024 - Present
Commercial Operations Manager
Led the design and implementation of an AI-powered deal desk automation (Zapier, n8n), reducing contract turnaround from 5 - 7 days to under 3 hours, saving ~20 BD hours monthly and accelerating revenue recognition.
Deployed a lead enrichment engine leveraging AI and automation to segment and sequence ICP prospects, increasing qualified leads by 60% and reducing research time from 2 hours to under 10 minutes.
Developed an automated post-sales proposal generator (Zapier, Fireflies.ai, Gamma) to convert sales call transcripts into dynamic slide decks, improving speed-to-close and BD follow-up.
Hybrid, MEA
Curacel AI
2023 - 2024
Business Operations Manager
Boosted operational efficiency by 25% across 6 regional teams by auditing all internal systems and implementing workflow changes that cut redundancies and improved team response time.
Owned the go-to-market strategy for new partner integrations across Africa and the Middle East, aligning product, sales, and ops teams to localize offerings and drive adoption.
Delivered market sizing and competitive analysis that influenced executive planning, resulting in a 15% budget realignment of the company toward high-growth segments.
Lagos, Nigeria
Curacel AI
2022 - 2023
Business Operations Specialist
Led user and market research across Kenya, Ghana, Uganda, United Arab Emirates, and Saudi Arabia, to inform go-to-market strategies.
Designed and rolled out SOPs across 7 departments, reducing process errors by 20% and increasing cross-functional alignment.
Improved operational performance by 25% QoQ by mapping and redesigning processes across all cross-functional teams.
Lagos, Nigeria
Risevest
2021 - 2022
Sales & User Operations Specialist
Contributed $13M AUM growth in 6 months by building and implementing B2B and B2C acquisition strategies using core market segmentation insights and strategic sales planning.
Conducted customer feedback analysis to inform product improvement and reduce support requests by 28%. Designed and managed CRM automation workflows, enhancing response time and reducing customer resolution backlog by 40%.
Created and implemented a series of interactive workshops for the customer support team, enhancing skills in conflict resolution and product knowledge; these sessions were attended by over 50 employees each month.
Lagos, Nigeria
Viathan Engineering
2019 - 2021
Fulfillment & Corporate Services Officer
Facilitated cross-functional collaboration between executive leadership, engineering, finance, and commercial teams to identify new sales and marketing strategies, leading to 35% revenue growth YoY.
Automated contract and onboarding processes, cutting administrative time by 45%, improving vendor and client satisfaction.
Introduced standardized internal documentation processes that reduced service delivery errors by 15%.
Skills
AI-Powered Automation
Revenue Operations
GTM Operations
Process Optimization
CRM Management
Workflow Design
Data Analytics
Forecasting
Revenue Modeling
Sales Enablement
Sales Operations
Market Analysis
Project Management
Change Management
Stakeholder Engagement
